Division of Student Relationship (DSR) is a dedicated team of senior faculty members who are responsible for creating innovative and evolving strategies which can boost students’ academic success at the University. The onset of COVID-19 brought with itself a chaotic situation in the field of higher education and thus threatening to erode whatever the students had achieved though years of academic hard work. During these uncertain times, DSR proactively rolled out an inclusive framework for the students to ensure that they remain well connected with the University, mentally and emotionally, despite the fact the pandemic of COVID-19 forced everyone to stay at their respective places all the time. The role of DSR in proving academic support to students and imbibing in them a sense of confidence to share the matters troubling them becomes highly challenging given the context that an entire batch of students who took admissions to the University never got a chance to physically visit it because of the prevailing pandemic restrictions. Elaborated here under, Relationship Management System (RMS) and Mentorship program are categorically the hallmarks of DSR achievements in creating student centric ecosystem :