1.1. This policy shall be called as the “student Grievance Redressal Policy of the Lovely Professional University”.
1.2. This policy shall be applicable to all the students of the Lovely Professional University.
1.3. This policy shall come into force with immediate effect.

This policy aims to provide information about certain mechanisms of the University for redressal of certain grievance of the students as prescribed herein.

In the policy, unless the context otherwise requires:
3.1. “aggrieved student” means a student, who has any complaint in the matters relating to the grievance defined under the policy;
3.2. “Departmental Student Grievance Redressal Committee” (DSGRC) means a committee constituted at the level of School or Faculty and/or otherwise as prescribed by university;
3.3. “grievance” means the grievance/complaint made by the aggrieved student in respect of matters prescribed under the UGC (Redress of Grievance of Students) Regulations, 2019 as in force from time to time and/or otherwise as prescribed by University;
3.4. “Institutional Student Grievance Redressal Committee” ( ISGRC) means a committee for dealing with certain grievances related to hostels and other facilities and/or other matters as prescribed;
3.5. “University” means the Lovely Professional University; and
3.6. “University Student Grievance Redressal Committee” (USGRC) means a committee constituted for dealing with grievances arising out of decisions of the ISGRC or DSGRC.

4.1 Departmental Student Grievance Redressal Committee (DSGRC) 4.1.1 The Departmental Student Grievances Redressal Committee(s) (DSGRC) shall have the following composition, namely:
a. Head of the Faculty/School/Department, by whatever designation known or equivalent-Chairperson;
b. Two Professors from outside the Faculty/School/Department, as the case may be – Members;
c. One faculty member to be nominated by the Chairperson – Member;
d. One Student – Special Invitee.
4.1.2 The term of the members of the DSGRC and the special invitee shall be of upto two years.
4.1.3 The quorum for the meeting of DSGRC, including the Chairperson, but excluding the special invitee, shall be three.
4.2 Institutional Student Grievance Redressal Committee (ISGRC) 4.2.1 The Institutional Student Grievance Redressal Committee (ISGRC) shall have the following composition, namely:
a. Dean/Senior Professor or equivalent – Chairperson;
b. Head, Division of Students Welfare or equivalent – Member;
c. One senior academic, other than the Chairperson – Member;
d. One Senior academic – Member;
e. One Student – Special Invitee.
4.2.2. The term of the Chairperson and members of the committee shall be of up to two years.
4.2.3. The quorum for the meetings of the ISGRC, including the Chairperson, but excluding the special invitee, shall be three.
University Student Grievance Redressal Committee ( USGRC) 4.3.1 The Vice Chancellor may constitute such number of University Student Grievance Redressal committee (USGRC), as deem appropriate to consider the grievance arising out of decision of the DSGRC and/or ISGRC, with the following composition, namely:
a. A senior professor – Chairperson;
b. Head, Division of Student Welfare or Equivalent – Member;
c. Two Head of Schools, other than those connected with reports of DSGRC/ISGRC under review – Member;
d. One Professor – Member;
e. One Student – Special Invitee.
4.3.2. The Chairperson, members and the special invitee shall have a term of up to Two Years.
4.3.3. The quorum for the meeting, including the Chairperson, but excluding the special invitee, shall be three.
4.4 An appeal against the decision of the University Student Grievance Redressal Committee may be filled by the aggrieved party before the Vice - Chancellor within a period of fifteen days from the date of the such decision.
4.5 The concerned Student Grievance Redressal Committee(s) in considering grievances before it shall follow the principles of nature justice.
4.6 Student grievances and related matters shall also be dealt with by Division of Student Relation as prescribed.
4.7 Students may also submit grievance on the Relationship Management System (RMS) of the University which are to be dealt with and resolved by the concerned officials of the university as prescribed.
4.8 If the grievance is found false or malicious or the same is made knowing it to be untrue, or forged or misleading information is provided during the inquiry or otherwise, the University may award punishment to the student/complainant in such event.

5.1 The University reserves the rights to update, revise, modify, amend, repeal and/or revoke this policy at any stage in whole or in part(s) and make the same effective from such a date as it may deem appropriate from time to time.
5.2 This policy is in supersession of the Student Grievance Redressal Policy of the University earlier in force.
5.3 The University official(s) as prescribed herein may delegate respective power(s) and function(s) to other university official(s) for the purpose of this policy and matters related thereto as may deem appropriate from time to time.
5.4 This policy does not limit or restrain in any manner the University's right to take any measure(s) to consider, deal with and redress any/all the students grievance(s) and matter relating thereto and the University shall reserve that right at all times.
5.5 The university reserves the right/power to remove any difficulty in the course of implementation of this policy and to exercise its discretion with respect to any or all of the clauses of this policy as it may deem appropriate from time to time.
5.6 Notwithstanding anything stated in this policy or anywhere else, for any unforeseen issues arising that are not covered by this policy or in the event of conflict of the opinion with regard to interpretation of any/all provisions of this policy and in respect to all the maters concerned with this policy, whether expressly provided herein or not, the Registrar may take such decision as deem appropriate for the purpose.